Reducing Readmissions, Increasing Patient Satisfaction

Discharge can be stressful for many patients suffering from Chronic Obstructive Pulmonary Disease (COPD) and Chronic Heart Failure. Clear education on discharge is key to prevent flare-ups and readmissions. QCH has dedicated a pharmacist who provides patient-specific medication discharge teaching — reviewing changes to home medicine regimens, resolving medication discrepancies that may lead to confusion at home, and making a follow-up call after the patient has been discharged. This program contributed to a 50% reduction in COPD 30-day readmissions and overall patient satisfaction scores greater than 90%.

Quality care for every patient. *PHOTOGRAPH TAKEN PRE COVID-19