QCH is ready for and actively monitoring the situation with the novel coronavirus (COVID-19).

Please note: non-urgent surgeries, procedures and programming are suspended as of March 17, 2020.

For the latest information on the virus, please visit Ottawa Public Health: Novel Coronavirus

Please note: in order to decrease transmission of COVID-19 in Ottawa, Ottawa Public Health is now recommending that all residents of Ottawa practice physical distancing.

What are we doing?

QCH staff are actively screening patients at the Emergency Department, and our entrances. Recent travel history and symptoms help us quickly identify individuals who may have the virus. Anyone who screens positive or is identified as being at risk of having the new Coronavirus will be placed on additional precautions and rapid viral testing may be done. Our Infection Prevention and Control team is in close contact with Ottawa Public Health and other agencies to help guide decision-making and receive updates on the virus.

What if you think you may have the novel coronavirus?

If you suspect you have the virus, or have been in close contact with someone who does, Ottawa Public Health has created this self assessment tool that will help you figure out your next steps. Please consult the Ottawa Public Health website for information on COVID-19. The Ottawa Public Health Patient care line is  613-580-6744.

Symptoms to watch for:



Cough or

Shortness of breath

Even if you do not have symptoms, it is recommended to self-isolate for 14 days if:

  • You have travelled anywhere outside of Canada (including the United States of America).
  • You live with, provided care for, or spent extensive time with someone who has:
  • Tested positive for COVID-19, OR is suspected to have COVID-19, OR who has respiratory symptoms (fever, cough, or shortness of breath) that started within 14 days of travel outside of Canada.


If you have MILD symptoms, where you are NOT short of breath and can manage symptoms reasonably at home:

  • Do NOT call Ottawa Public Health
  • Self-isolate until 24 hours AFTER symptoms have FULLY resolved

Patients coming to QCH

If you have a clinic appointment, test or other procedure scheduled, and have these symptoms, please call your clinic to see if you should still come to the hospital. It is important that you let your care team know about any recent travel, including travel of those close to you.

As of March 17, 2020, non-urgent surgeries, procedures, and outpatient programs and clinics have been postponed. These postponements will be selected on a set of clear criteria to carefully consider the health-care needs of our patients while maintaining their safety. Hospital staff are in the process of notifying patients, so that they have all the information they need regarding their care.

Reducing activity in operating rooms and other areas of the hospital allows the hospitals to be ready to take on potential COVID-19 cases, as the situation continues to evolve. Hospitals in the Ottawa area are also stepping up their infection prevention and control to help reduce the possible spread of COVID-19.

For our new mothers coming to QCH, please read this message – and know we are keeping you safe.

Visiting QCH

In order to protect everyone’s health, visitors will no longer be permitted at QCH.

More information can be found on our Visitor Restrictions page.

West COVID-19 Care Clinic

The COVID-19 Care Clinic in Ottawa’s West end – operated by QCH, in partnership with Ottawa Public Health and community physicians – opened Monday, April 6th.

The Care Clinic is located at 595 Moodie Drive at the D. Aubrey Moodie Intermediate School and is open from 9 a.m. to 4 p.m. daily. It is primarily for treatment for people with symptoms of respiratory illness – cough, fever and cold-like symptoms – in need of medical attention. It will be equipped to do basic diagnostic tests, such as chest X-rays and lab tests.

Should I go to the Care Clinic? 

Use the self assessment tool to help determine if you should seek care from the COVID-19 Care Clinic. If it is determined you should seek care, or you think your respiratory symptoms are worsening, you do not need a referral or to contact Ottawa Public Health before going to the Care Clinic.

What about the QCH Emergency Department? 

If you or a loved one is in a life threatening situation, dial 911 or go to your nearest hospital Emergency Department. If you are unsure whether it is an emergency, you may call Telehealth Ontario, a free telephone service from the Ontario Government at 1-866-797-0000 and speak with one of their nurses or you should visit your closest Emergency Department. The QCH Emergency Department is open 24 hours a day, seven days a week.

Fore more information on the West Care Clinic, please visit the Ottawa Public Health website.

How to Help During COVID-19

We are so appreciative of the generosity and community support for Queensway Carleton Hospital. For all of those reaching out with offers and to learn about how you can help, please visit: